Founded in 1966, Tempo Air is a well-known and respected provider of HVAC and plumbing services throughout the Dallas-Fort Worth community. Known as an industry leader, Tempo Air is committed to providing high-quality service on residential and commercial projects alike.
Using the right products on any repair, new build, or replacement project is a core component of exceptional service. Tempo Air found that some of the HVAC pads and pans it was using were cracking during transport to job sites or during installation.
Leaving a cracked pad in place can cause the unit to shift, risking damage to refrigerant lines, compressors, and other components. Even in the best of cases, a damaged compressor pad will make the AC unit less effective. In the event that a pan is bent or damaged, moisture can seep onto the surface below, leading to water damage.
Tempo Air has built a solid reputation for quality, so it frequently replaced these cracked pads and pans. These unnecessary repairs started adding up, which led the company to DuraPlas.
Tough Enough for the Job, Backed by a Team That Cares
Haley Hougen, Singlefamily HVAC Sales Manager, describes how the Tempo Air team found DuraPlas. “We were looking for condenser pads and drainage pans that were durable and cost-effective. Our management team found that we were routinely wasting money replacing cracked pans and pads.” Tempo Air’s team was also wasting time going back to sites to replace damaged pans.
They initially chose DuraPlas because of our reputation for durability and high quality. They now use our PolarPan on more than 80% of their furnace and coil replacement projects. This heavy-duty plastic pan is stronger than traditional metal pans and is lightweight, which makes it easier to move from the warehouse to the job site.
After successfully utilizing the PolarPan, Tempo Air returned to DuraPlas in part because of the service. Hougen mentions that Tempo has a great experience every time they work with our company. They also appreciate that DuraPlas takes the time to listen to clients and apply feedback.
“DuraPlas took our suggestions for the PolarPan and implemented them so we could add our safety switch regardless of the setup orientation.”
The Proof Is In the Profits
When the Tempo Air team made the switch to DuraPlas PolarPans and PolarPads, they noticed a difference. Having reliable condenser pads has resulted in significant cost savings and improved profitability. Hougen estimates that the drop in replacements has saved the company thousands of dollars per year.
The warehouse team also appreciates the product quality because they can load and unload pads and pans more easily without worrying about damaging them.
Tempo Air’s clients benefit, too, because their PolarPan won’t rust. Each client understands they won’t have to call Tempo back within a few years to replace a pad. Instead, they can just rely on their HVAC system to do its job.
Tempo and DuraPlas’ Successful Partnership
DuraPlas proved to be a profitable solution to a consistent problem Tempo Air had been having with its previous supplies. Now, the company doesn’t have to waste time and money fixing a bent or rusted condenser pan or mounting pad. As an added bonus, once DuraPlas releases the PolarPan in more sizes, the Tempo team can upsell existing customers.
Hougen also appreciates the competitive advantage offered by DuraPlas. He said, “DuraPlas is a secret weapon that improves our product versus the competition.”
If you’re looking for a similar solution, contact us today to learn more about PolarPads and PolarPans.
